Lily Chao (born 23 November 1988)[1] is a registrar in emergency medicine who worked in the emergency department of Holby City Hospital. She joined the department in 2013 as an F2,[2] and became a registrar in 2015 following a successful exam result.[3] Although she initially had trouble with adopting a more caring attitude when dealing with patients, with some help from the other staff she was able to improve her bedside manner. She left the ED in 2017 after taking a research post in Hong Kong.[4]

An intelligent, logical, high-achiever, Lily finds the theory easy, but she continues to struggle with her bedside manner. Lily’s world is a meritocracy where you can have whatever you want if you work hard enough for it. She doesn’t care that she’s not well-liked as she’s ticking-off competencies and learning new medical skills. She’s technically brilliant and is definitely someone you’d want as your doctor – as long as you’re not easily offended.

A&E is a pre-requisite for a junior doctor, but it wasn’t part of Lily Chao’s long-term plan. She had her sights set on dermatology, a good match in marriage and a financially rewarding private-practice. That was until she saw how rewarding life in the ED can be, and decided to stay and become a registrar.

Lily comes from a hard-working family who like to boast about their doctor daughter, but have never really told her they are proud of her. After the death of her Father, Lily still felt like she was a failure in his eyes. As such, all Lily really wants is for someone to say ‘well done’.

Lily Facts Edit

  • Lily’s mother owns a restaurant
  • Lily lives by her five-year plan and she will never deviate from it… or will she?
  • Lily doesn’t even like funfairs.
  • Lily aspires to be like Connie one day.


  1. "Between the Cracks" (S28, E15)
  2. "Bedside Manners" (S28, E01)
  3. "Forsaking All Others - Part One" (S29, E45)
  4. "Episode 11" (S32, E11)